Current Vacancies at Ross Agri Services Ltd

 

A job opportunity has arisen and we can offer a fantastic opportunity for a Service Manager to join our busy St Cyrus Depot.  

Location– St Cyrus Aberdeenshire
Contract Type: Full-time and Permanent
Salary: Dependant on experience
Hours: 7.30am till 17.00 Monday to Friday Plus overtime during busy periods. 

About the Role

The Service Manager is responsible for overseeing the day-to-day operations of the workshop, acting as the first point of contact for service customers, and managing the technician team to ensure efficient, high-quality service. This includes scheduling work, supervising and supporting technicians and apprentices, liaising with the parts department, and ensuring customer communications are clear and consistent.

The role also includes responsibility for all aspects of HR management within the team, including motivation, performance, conduct, attendance, and communication. The Service Manager must ensure full health and safety compliance, monitoring for and responding to hazards, reporting accidents, and promoting a safe working environment.

Key Responsibilities

• Act as first point of contact for all customer enquiries (phone, email, in person).
• Provide regular updates to customers on the status of repairs and respond promptly to any questions or issues.
• Schedule daily workloads for each technician, balancing skills, job priorities, and time pressures.
• Supervise all workshop engineers, providing daily direction and support as required.
• Ensure engineers are performing their duties safely and in accordance with company health and safety policy.
• Monitor the workshop for hazards, unsafe practices, and ensure timely accident reporting.
• Review completed job cards to ensure accuracy and readiness for invoicing (including hours, labour, parts, and photographs).
• Work closely with the parts department to ensure all necessary parts are available for repairs.
• Foster a positive team environment, ensuring staff are motivated, supported and performing well.
• Monitor attendance and punctuality, addressing any concerns proactively.
• Ensure daily completion of job cards by the end of each business day, results for the week to be reported at the Monday morning meeting.
• Review technician performance and job throughput to ensure standards are being met.
• Provide informal feedback and support to apprentices; ensure they are on track with learning objectives.
• Monitor ongoing workloads and make adjustments to job scheduling as needed.
• Review any near misses, hazards or H&S concerns raised in the workshop and ensure actions are taken.
• Hold brief check-ins with team members to address any issues and maintain morale.
• Assess team performance and workflow quality; escalate concerns to the Group Service Manager.
• Collaborate with the Parts and Service teams to review common parts needs and plan future stock.
• Complete a review of job completion times and identify bottlenecks or recurring delays.
• Liaise with HR on any ongoing people-related issues including absence, performance, or conduct.
• Maintain and review workshop cleanliness, organisation, and tool/equipment needs.
• Report NPS scores with administrator, highlighting scores and reporting findings to Group Service Manager.
• Plan and hold the engineers weekly meeting every Monday at 7:30am and send minutes to engineers and Senior Management Team by the end of day on a Monday.

• Quarterly (Every 3 Months)

• Conduct structured one-to-one meetings with each team member to review performance, set goals, and provide support.

• 6-Monthly

• Participate in internal health and safety audits; contribute to improvement plans.
• Support apprentice progress reviews and development planning.
• Evaluate team structure, skill gaps, and succession planning in consultation with HR and management.

Skills & Experience

· Strong team leadership skills

· Gets satisfaction in organising paperwork

· Organised, detail-focused & self-motivated

· Able to have a customer—first approach

· Fast-working, positive, proactive and a strong team player

· This is predominantly a desk based job, it is not for you if you dont like paperwork and organisation

· Proficient in Microsoft Office (Word, Excel, Outlook) and dealership management systems (training provided).

What We Offer

· Competitive salary and benefits package.

· The chance to work in a well-established dealership with a strong local reputation.

· Supportive team culture and a role where no two days are the same.

How to Apply

If you’re motivated, organised, and enjoy supporting both customers and technicians, we’d love to hear from you. Please send your CV and cover letter to sarah.shorrock@rossagri.co.uk  by Friday 10th October 2025 .

 

 

Agricultural Technology Specialist– to cover all Depots

We are pleased to announce that an exciting opportunity has arisen for a permanent Agricultural Technology Specialist covering the North East of Scotland.

The successful candidate will  be responsible for providing technical expertise and assistance related to the application and use of Fendt Technology & Software.

The ideal candidate will work closely with farmers and agricultural businesses to assist them in improving their efficiency and productivity through technological advancements. They will give instructions in the operation of the technology and also assist them with problem-solving any issues which arise on a day-to-day basis.

They will be responsible for keeping up-to-date with ongoing advancements in agricultural technology and software.

This position has an immediate start and would ideally suit candidates from a strong agricultural background.

The successful candidate must be able to work overtime as and when required, including evenings and weekends and in return they will be offered an attractive remuneration package, company vehicle and mobile phone.

If you have these skills and drive and want to be part of our successful team, then please send your CV by post or by E-mail to:

Martin Ross
Ross Agri Services Ltd
Invergarry
St Cyrus
Montrose
DD10 0DE      

martin@rossagri.co.uk

Closing date for applications:  Monday 15th September

 

 

 

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